wS
winston S
1 reviews | Active since Oct 2020
25 Nov 2020, 15:38
still misleading
I wrote a review about vodacom giving misleading information and was answered by lance a consultant who promised if I pay R128.00 my contract with vodacom was over. this I paid on 29/10/2020.can you believe they sent an invoice for R184. winston smith ***
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Replies (2)
Vodacom's replyOfficial
25 Nov 2020, 20:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2020, 20:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2020, 15:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The contracts have been cancelled and credits have been processed to your account, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2020, 15:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The contracts have been cancelled and credits have been processed to your account, your query has now been resolved. Regards Consumer Website Team
Best regards,