Still listed, denial of contract over paid up matter 18 months ago

Item: Vodacom
Rating: 1
Author: Darren R

I'm still listed on Vodacom despite having a paid up letter 18 months ago. I can't get a new contract. I can't get through to collections. I can't get through to accounts. Help cannot help me. Online assistance cannot help. It does not reflect the number in question. I literally cannot do anything to sort this matter out that's nearly 2 years old.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Jun 2021, 16:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jun 2021, 16:14

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Darren R's updateReviewer Update

14 Jun 2021, 17:07

Unfortunately you make it worse by repeated calls from *** from Vodacom directly, 4 times so far, but each time I answer they immediately hang up.

Trying to call that number back, it does not go through.

Using live chat, help agents cannot resolve this nor advise in being randomly prank called by Vodacom.

Darren R's update14 Jun 2021, 17:07

Reviewer Update