Still less than 1 star

After my first review, a guy by the name of Marlin responded promptly and called mr several times since. However, the department responsible to solve my problem, Vodacom Fibre, is ignoring me. I've sent an e-mail, and, by Marlin's request resent it 4 times already, without success. I can't believe that Vodacom would tolerate their name being blackened like this!