Still issues with billing!

So I have had no I response from the powers that be. Vodacom clearly feel it’s okay to lie to their customers. A quote was given to me yet my monthly bill reflects otherwise. I will also add again that the said quote was discounted so thank you... however my app shows a different amount every month. I’m told that’s the estimate! How am I to trust this company? Questioned them back in July after being debited an absolutely frightening amount in June (over double the usual amount) and told it’s an estimate, yet they debit the incorrect amount again and again and twice for a substantial amount more!!

I’m fed up with repeatedly being told like a robot “that subscription doesn’t include value added services” yet when quoted that isn’t mentioned!

Vodacom better credit me over and above the previous credit (which I am still waiting for) and sort out this billing debacle once and for all!!