STILL INVESTIGATING DATA SERVICES - 72 HRS TURNED TO A WEEK
I have previously written a review with regards to data services being billed to my account unauthorized. I received a call saying it will be investigated and reversed as there was mal practice from some of the sites. I was told it will take 72 hours to refund and rectify my account. It is now a week later no feedback no refund. How convenient? Vodacom are you receiving a kick back from these companies who *******ly charge my account and you willingly just handing over the money?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Morning
The investigation has been concluded. We have emailed you the feedback.
Kind Regards
DL
Good Morning
The investigation has been concluded. We have emailed you the feedback.
Kind Regards
DL