MK
Martin K
1 reviews | Active since Feb 2018
13 Jun 2022, 08:24
STILL Incorrect invoice and statement address after being told it was corrected.
How does a person get to correct your residential address on Vodacom statements and invoices after having moved 9 years ago and them still using your old address? Sending emails does not help by attaching a copy of you ID and water and lights account. Reporting on helloPeter does not help. Does anything help? I recorded my complaint last month on HelloPeter and Vodacom phoned me said it was corrected. This is STILL incorrect - no change !!!!!!!
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Replies (2)
Vodacom's replyOfficial
13 Jun 2022, 09:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2022, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Martin K's updateReviewer Update
13 Jun 2022, 15:02Thank you for your reply. I cannot obviously trust until I see the change; as I have requested the change in different emails in the last 3 months (3 emails) and 1 telephonic conversation and provided proof, yet it was still incorrect.
MK
Martin K's update13 Jun 2022, 15:02
Reviewer Update
Thank you for your reply. I cannot obviously trust until I see the change; as I have requested the change in different emails in the last 3 months (3 emails) and 1 telephonic conversation and provided proof, yet it was still incorrect.