MH
Marius H

1 reviews | Active since Dec 2018

27 Dec 2018, 09:39

Still *********** Vodacom

Well, apart from the obvious *****ing of data and *****ing of airtime, all the time, my latest problem with Vodacom has been going on for over a week now. I can’t make outgoing calls at all. I’ve been in constant contact with them and every time I get told a different story and how the previous person didn’t do the right thing. Then last night I phoned again. Was told to do the same thing. The friendly lady on the phone said she logged a call. The ref: A2-B7HU-WE32QS. After that my service was suspended. This morning I get an sms asking me to do a few things and another sms from Rudi-Jo Le Roux (customer care) saying the query has been closed. Once again it’s still not working and no care from Vodacom. Looks like we must just port our numbers and hit them where it hurts.

0
Replies (2)
Vodacom
Vodacom's reply27 Dec 2018, 09:55
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
MH
Marius H's update27 Dec 2018, 10:01
Reviewer Update
Another generic response and no action. Once again.