Still *********** and useless *******.

<p>I just dont know what to do anymore. The response from Vodacom after the below attached review to Hello Peter was terrible. I was just sent invoices. No one has acknowleged wrong doing on Vodacoms behalf and no one will help sort out hte issues I have had with overbilling and excessive data usage. I have now received an email stating I need to pay within 20 odd days otherwise I get handed over to debt collection and my name handed over to the credit beurea. Vodacom wants their money but doesnt want to help me sort out the issues I have faced. </p> <p> </p> <p>Dear Vodacom, someone in management, who actually has authority, sort this out please.</p> <p> </p> <p>Here is the text from my previous review. I need answers, </p> <p> </p> <p>My issues have been going on for 5 months now. I had an arrears amount and then got an sms with that amount stated, I paid it. A few days later got another message with an arrears amount, I paid that too. When it came to the 3rd or 4th "arrears amount' message I decided not to pay this without proof of what I owe. I had by then paid far more than the original arrears amount. I then noticed an issue with data billing on my wife's account. We had switched all cellular data off on her phone that month to test and had a data bill of over R500 more than the allotted data for the month. I made a call to customer disservice who said they will escalate the issues. I inquired about the fact I had not received an invoice since January and they said they would look into it. <br /> <br />After 3 weeks of no response from the customer service I phoned again, wasting more of my time. The data issue and arrears billing issue had not been escalated so nothing had been done about it. I enquired about the non existent invoices to which I got a snotty reply of your email must be broken. Once again they will look into it. At this point I asked for email correspondence so I could gather a paper trail. According to Voda*** this is not allowed to happen. I do not understand why. I was told that I would receive an sms by the close of business to confirm my enquiries. Of course this didn't happen and I waited a further few weeks and then called them, again. Speaking to another clueless and unhelpful call Centre robot and got angry and annoyed and asked to speak to someone in authority in Vodacom. I spoke to a team leader who was decent to talk to and figured out that my gmail email address was spelt wrong. Yes, gmail was spelt wrong, hence emails not getting to me. This was corrected. I have still not recieved an invoice from Vodacom. <br />I mentioned I would not be paying any bills until I receive and invoice. This has been going on for a few months now. I have recieved no invoice, no feedback on my data query and arrears overbilling query and recently I received an email stating my numbers had been cancelled and I now owe for the months I did not pay plus an additional cancellation fee. There was no mention of the issues I had phoned in about, nothing. This was the only email I recieved from them. <br />They are unapproachable and have made sure it is impossible for any normal human to actually get an issue sorted out, all this while they continue to plunder South Africans wallets and give big bonuses to top leadership. <br />I refuse to pay what I owe as I have not received any service. Just to add, where we moved to did not even have good Vodacom signal. <br />I eventually visited a Vodacom store and the kind chap I spoke to said he completely understands my frustrations and can see the issues are on Vodacoms side. He was going to investigate and get back to me. Well in true Vodacom tradition. I have yet to hear from him. I even sent him an email which got no reply. <br />I feel as a previously loyal customer of 15 years I have been treated like dirt and my loyalty to the company is inconsequential. I am angry, annoyed, disappointed and worried. I have heard Vodacom feel nothing to black list people for non payment. It's very possible they could do the same to me. Where do I stand? I don't have millions to beat them in court. I don't even have a paper trail of conversations due to their unwillingness to engage in email conversation. <br />As a customer I am a slave to their greed and in humane handling. This needs to be sorted out.</p>