Still ***********

So after every review, Vodacom sends a personal reply saying a consultant will contact me. Well, no one still contacted me. Yet I pay my account diligently every month. The issue I reported on 17 December 2021 STILL HAS NOT YET BEEN RESOLVED. But I still pay my account every month. What for exactly? I can't pay for something I don't get, which is service from Vodacom. Yet I DO pay every month for something I don't get. Could someone please stop this incompetence? Maybe there should be more competitive networks, just maybe then some of these networks will step up and take responsibility and be accountable and deliver a service that customers pay for.