<p>I ported last week Monday (22 August) from Vodacom to Cell C and still experience the following:</p> <p>1) I can RECEIVE calls and SMS’s from any mobile number, except Vodacom.</p> <p>2) When my number is called from Vodacom you receive a message stating that "the number does not exist" (because the NUMBER, NOT the SIM has been deleted from Vodacom's network),</p> <p>3) I can MAKE calls and sent SMS’s from my ported number to any network, no problems,</p> <p>I contacted Cell C and they called their call centre which sent an email to Vodacom to release the number and update their routing tables. Vodacom does not even respond to these emails.</p> <p>I have made numerous calls to Vodacom call centre and porting section, every time I get a different excuse (story). Up to date Vodacom do not want to release my number or update the routing tables. The latest is that my number is deleted from their system and I must contact Cell C.</p> <p> It is now two weeks that I am struggling. It seems that Vodacom knows they are losing clients and now deliberately delay the porting process frustrating not only me but other clients as well.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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