NB
Nicholas B

1 reviews | Active since Oct 2013

03 Nov 2016, 11:21

Still havent received what was promised.

<p>Hi, Its a new month and i havent received my 1GB MONTHLY data that was promised. As mentioned previously i was told to migrate to the SMART M package from the SMART S and that with this migration i would recieve 1GB of data on a monthly basis instead of the 250MB i receive on the smart S package. THIS IS THE REASON WHY I CHANGED TO THE SMART M --- WHAT DONT YOU GUYS UNDERSTAND ?? i wouldnt of migrated if i continued to receive 250mb of data - that just doesnt make sense. iF THIS CANT BE SORTED THENJUST MIGRATE ME BACK TO THE SMART S PACKAGE.</p> <p>I got free 1gb of data once off and and Agent called me on Monday saying that she is handling my call and will get back to me the same day-- Im still waiting for her call.</p> <p>Before i migrated i also enabled a usage limit on my phone but that never kicked in and i had a high bill. I called in and the agent told me it HAPPENS some time. *** ??</p> <p>This service is pathetic , hence the reason why i signed 32 x telkom free me voice contracts for our company.</p> <p>We also have 32 x 2GB Data contracts with Vodacom up for renewal - but im going to change this to telkom if you dont sort me out. If this doesnt get sorted then ill eventually go to telkom as well data and voice.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team