STILL haven't received my upgrade.

I have something to say:

I ordered a new phone from Vodacom last week Tuesday. I was told that delivery would take place in 24 hours by the person who confirmed the order two days later. It is now Friday and I have still not received my phone. I have called EVERY SINGLE DAY and have been told a different story by each of your customer service reps.

I got through to the manager of the aftersales department today who told me that they are "checking something" at the warehouse. No mention of what that "something" is, no mention of when he is going to call me back - nothing.

I think that after being a customer since I was thirteen years old, that I would be treated a little bit better. The level of incompetence and sheer lack of knowledge of your staff is bordering on Telkom's service.

I have been told that the phone is on its way, that ram actually only picks up consignments which is why I am waiting, that the phone was out of stock then back in again, then I was told that they are checking something, and that it would be escalated. I was told yesterday that the phone would be delivered today, and then when I called today, the manager told me they are checking something at the warehouse.

Give me my phone. It's September tomorrow and you'll officially be charging me for a device that isn't in my posesson.