1 reviews | Active since Jul 2016

22 Jul 2016, 06:37

Still haven't received full order along with LTE activation

<p>After multiple phone calls back and forth to Vodacom with a few escalated queries, absolutely nothing has happened.</p> <p> </p> <p>Vodacom were supposed to deliver a new phone, 2 sim cards and a tablet. I received all of the items except for the tablet. On the invoice it clearly stated no tablet was in the box and after phoning vodacom to query they said it was on backorder and will be in stock shortly.</p> <p> </p> <p>Six weeks have gone by and the result is that vodacom said I have signed for the tablet and already have it in my possession even though the invoice clearly states no tablet. Each phone call results in a new reference number and an escalation that never materializes. </p> <p> </p> <p>On top of all of this, LTE still isn't activated on my phone after 4 phone calls saying it's activated. I was also rudely told that it's my phone and not the vodacom sim card. My friend's sim card picks up 4G/LTE quite fine on my phone.</p> <p> </p> <p>Unfortunately I now have a sim card for a tablet that I'll never receive it seems. Great job vodacom, been with you guys for 10 years but now you won't be receiving a customer once this useless upgraded contract is through.</p>

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Replies (2)
Vodacom
Vodacom's reply22 Jul 2016, 06:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Aug 2016, 18:06
Reviewer Update

Still no contact from Vodacom. Still no tablet.