Still haven't cancelled or done anything on system

After mails promising that the will refund nothing done. After numerous calls that my husband made they still haven't changed anything on their system. He phoned a few minutes ago the lady he spoke to can't see any changes on the system to cancel the contract. The last thing she can see it that they were send to pick up the parcel. I find the unacceptable. I will go to the bank and put a stop order on Vodacom any pay them manually after receiving the invoice that I can double check to ensure I pay the right amount and can't be caught twice with this ******* we only get empty promises and still haven't received our money back. We are going on leave and need this sorted out and paid back. Not refunded on the Vodacom account refunded back into my bank account we you got it from. Please sort this out otherwise I will be putting a stop order on my bank account from Vodacom.