still have no phone

I took a phone for screen repairs 2/2/15 I was told it would be ready between 7 -20 days, on 4/3/15 got an sms that its ready I went to fetch it on the 6th only to find that the phone is not ready the software is discripted they said they will book it in again for software until today I don't have a phone and R693 is deducted for a phone that I don't have and when you go in the shop they say they are still waiting for spares , I'm really not sure if software is a programme or a part