RM
Rosalia M

1 reviews | Active since Mar 2009

26 Oct 2016, 16:45

STILL GETTING DROPPED CALLS ON VODACOM!! NOTHING HAS BEEN DONE!!!

<p>I wrote a review over a week ago. I received an earnest voice message assuring me that the issue is being sorted out (after I gave Vodacom all my details as they can't 'open a query' without my ID number and other details - which I have to say is not cool to have to send via email. This is not safe!</p> <p> </p> <p>Today, over a week later, the issue of NO SIGNAL AND NUMEROUS DROPPED CALLS HAS STILL NOT BEEN RESOLVED. Seems I heard from them and then nothing was done. </p> <p>Typical. </p> <p> </p> <p>Does nobody take pride in their job anymore, and ensure that promises are actually kept, and clients informed???</p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team