WV
Wayne V

1 reviews | Active since Mar 2021

13 Apr 2021, 15:28

Still getting called for contract upgrades

This is my 2nd Hello Peter complaint regarding the same issue for contract upgrades. Previously Vodacom did contact me and ensured me that I'm taken of marketing calls and will not be called for contract upgrades. This was handled very quickly and I thank you for that.

Now a month or so later I get called again. Person from vodacom start by saying we see that you have opt out for marketing and this is not a marketing call. Yet right after this he start asking questions on when I'm upgrading my contract? I'm I staying with vodacom? Do you know you pay more? You know you can pay less with a 24 month contract? We can offer you better prices and benefits?

Isn't this a marketing call? If not how do you opt out for not being called for your upgrades?

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2021, 21:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Apr 2021, 09:06
Official
Dear Wayne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent another request to all our business partners not call you for any upgrades or marketing purposes.
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team

Best regards,