NNSG
Naomi Ntombenhle Saberah Gumede

1 reviews | Active since Jan 2015

01 Jun 2017, 16:50

Still getting called by Vodacom

<p>After my oh-so-sterling review of Vodacom and they charging me for an unwanted contract (https://www.hellopeter.com/vodacom/reviews/r699-for-an-unwanted-200-mb-contract- ********** ), I'm still getting calls from Vodacom asking me about my "missed payments". now please note that I AM NO LONGER THEIR CUSTOMER and I keep referring the call centre staff to their billing department (which from what I've seen on social media and through friends and family, is in shambles ). I now need to apply for credit and I see that Vodacom is a non-payer. I have since got another police affidavit for Vodacom to clear my name on the ITC and still no response from Vodacom. I am BEGGING anyone at Vodacom, Shameel Joosub even (come now, it's Ramadaan at least do one good deed) to take my name off the ITC and again, end my contract and pay back the money which vodacom *******ly debited as per my affidavit and my non-existent contract which was NEVER renewed. </p>

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Replies (2)
Vodacom
Vodacom's reply02 Jun 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NNSG
Naomi Ntombenhle Saberah Gumede's update15 Jun 2017, 15:20
Reviewer Update

Hi, I'm still waiting to be contacted by Vodacom