Still getting billed for a contract that ended in September

My contract ended in September last year. I have given my notice well in advance. Even made a extra payment afterwards just to ensure that all is up to date. I still continued to get billed. After countless phone calls on my own expense it seemed the matter was settled. I was refunded the money that I paid extra.

Again I checked my online profile and it showed my account was in arrears. I finally received a phone call from a Ulna lady that said she can see my account is paid up and that my number doesn't exist as a contract anymore. Even sent me a email that everything is sorted out and also forwarded it the credit beau.

When I checked again this morning on the myvodacom app it still shows that my account is in arrears. How can this be??

VODACOM has only delivered bad service so far and the matter is still not sorted out. This effects my credit scores as a non payer because the idots working for VODACOM can't do their job in finally fixing my account.

PLEASE DO NOT TAKE OUT A CONTRACT FROM VODACOM!!!!!!!!!!