Still Frustrated

<p>"Good day, Thank you for your acknowledgement of my complaint, however I am still very frustrated and upset that no one from Vodacom has contacted to advise me on the progress of my investigation. I was contacted from an attorney who was handling my account as it was handed over to them for non payment. The attorney did advise me that according to Vodacom this account was opened **********ly on my name, however Vodacom themseleves have not contacted. As i stated in my initial complaint this negligence and incompetencies are holding me back from purchasing my dream home and I also cannot purchase anything on my name as this ********** account reflects negatively on my name. I need to know from Vodacom how long will it take to clear my name so I can proceed with life. I would highly appreciate if Vodacom would contact and advise me what is going on. Not knowing is adding to my anger and fruatration towards Vodacom as i cannot do the things i want to. I don't want to take this matter to a lawyer but if I do not receive any feedback from Vodacom immediately then I will take this matter to my lawyer and to the paper. "<br />I am so frustrated with Vodacom to know that even after writing a complaint they still have not contacted me with regards to this ********** matter against my name. I sent them the reply above 4 days ago and since have not heard from them. I am so tired of waiting to know whta is going that it is affecting my health and as i did expalin I am not getting younger and I need a property asap as of my age but it seems that Vodacom is very negligent in giving out contracts on other people's names but when it comes to now helping their customers they could not be bothered. It so sad that such an established company could careless about clients. It seems as if Vodacom employs staff who have no customer service, ethics or values. I would appreciate if this matter would be treated with a sense of urgency because my patience is wearing thin. Can anyone from Vodacom have the decency to let me know what the hell is going on as my life is important and because of their imcompetent and negligent staff I have to go through all this frustration. No one is going to compensate me for my time and my name been blacklisted. I hope this matter is treated with a sense of urgency and atleast one member of Vodacoms staff get off their lazy behinds and let me know what is going as i need answers asap. </p>