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Dawn C

1 reviews | Active since Jun 2023

04 Jul 2023, 09:52

STILL EXTREMELY DISGUSTED WITH THE LIES AND DECEPTION

So this is the response post my complaint to vodacom which is on the system - i was pretty much forced to accept the Rewardsco "goodwill" which is what i told Vodacom is not acceptabale - I was told we will investigate as he cannot say there is nothing he can do - called custormer care again - guess what - no credit to my account showing and nothing on the system that we even had this complaint. So the only thing vodacom did is still shirk the responsibility as a third party is to blame - "definately not vodacom" - so my opinion still is do not trust vodacom as my problem is still not resolved - i stated i wanted my contract reinstated to what it was - to keep the phones that was confirmed as a "gift with no strings attached" Vodcom confirms that they were in the wrong and the agent mislead me but yet I am still to pay for 2.5 years of contract that I clearly did not agree to

So Vodacom shirks as follows:

Vodacom's reply: 27 Jun 2023, 14:59

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows:

A dispute has previously been logged for you and was deemed valid (in customers favor). The findings for the investigation: The Agent failed to advise customer that this is an upgrade. The customer kept advising the Agent that they do not want to upgrade their line. Agent mislead customer in not advising them that this is an upgrade. The Agent read the T&Cs so fast that customer kept advising them they are too fast. You've been offered a goodwill credit of R1513.41 and you've agreed. Regards

So lets see if Vodacom will call and confirm that they are not to be trusted.

Extremely unhappy and do not trust vodacom at all - People if you can avoid this company like a plague - the problem here is the monopoly.

0
Replies (3)
Vodacom
Vodacom's reply04 Jul 2023, 10:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DC
Dawn C's update05 Jul 2023, 21:28
Reviewer Update
I did not expect anything more from Vodacom….you have handed over to a third party and taken absolutely no responsibility. The public hands are tied when it comes to companies like yours that monopolise the cell phone industry. I sincerely hope that you will not be calling my number to sell me any products……I will not be too friendly with the agent on the other side. I do still not accept what is being said here after you in writing confirm that Vodacom was in the wrong and that I was indeed **** to regarding the fact that this was not a contract upgrade. You are deceiving the public. You have just confirmed to me that Vodacom has no integrity at all.
DC
Dawn C's update10 Jul 2023, 15:05
Reviewer Update
I still do not see my credit and vodacom call centre confirms that the payment was done but there is no proof of it yet on my account - i want the account for the *** and the *** numbers both credited with 3 months and taken off the billing - i want to see confirmation of this - it would of been preferable that you honoured what was promised but we all now know that there is no integrity when it comes to vodacom and as stated before do not phone me for any promotional items when my contracts come near to its end - it will be my decision and mine only to extend contracts and not yours as you are dishonest through and through. There was only one way that you could of redeemed yourself and that was to revert to my old contracts which were coming to an end soon but as stated in your own statement - the agent was dishonest and neither vodacom nor rewardsco although both admitted to the cunning way things were done would honour what was said. I am extremely disgusted in the whole way this was dealt with and the way vodacom is unable to have an honest discussion about this - the one blames the other - DISGUSTING - DISGUSTED because if i chose to stop my debit order you will hand me over and as stated before that is a escape route for you not to take responsibility. I cannot tell you in enough words about my disgust with your company and i will not be promoting you at all and will find every conceivable platform to exhibit my disgust.