STILL empty promises from Vodacom

After posting my initial review about the service I have received from Vodacom, I was again phoned by Chantal, I have also posted a comment on that review.

Yes, I was contacted by Chantal again on 19 May 2020. Chantal again assured me that I she will deduct the R100.88 penalty fee, this has STILL not been done as according to the Vodacom app and customer care a total of R3076.59 will be deducted on the 1st of June, this amount still includes the penalty fee which was supposed to be credited.

Chantal also informed me that Vodacom cannot give me a letter stating that this whole issue was not my fault and that the return debit order was also due to the credit being passed too late and that it should not bother me as my credit record is updated every 3 months so 1 return debit order should not reflect negatively, this to me is UNACCEPTABLE as I do not care if it is updated yearly or monthly or daily, when I submit my bank statements for credit anywhere else this return debit / reversed debit will show as an unpaid debit order and will therefor have a negative effect on my future credit.

I was told that she will ask for a letter from acquisition stating that my account is up to date and that she will email it to me. To this day I am still waiting for this email and letter.

And after all this I was STILL charged the R100.88 today with the rest of my debit order and I am STILL waiting for the letter as promised.