STILL DOWNTIME OFF - VODACOM WIFI SERVICES. TERRIBLE SERVICES!!!!!

I WROTE COMPLAINT ABOUT VODACOM WIFI SERVICES AND DOWNTIME NUMEROUS TIMES DURING EVERY MONTH NOW THESE PAST MONTHS. I COMPLAINDED ABOUT THIS LAST WEEK FRIDAY AGAIN. TODAY IS MONDAY 28 OCT. - STILL NO WIFI SERVICES RESTORED!! SO, - IT SEEMS LIKE NOTHING WAS DONE OVER THE WEEKEND. NOW ME AS ACCOUNT HOLDER SPENDING MORE THAN R5,000.00 PM (PAYING SOMEONE'S SALARY AT VODACOM), NEEDS TO KNOW THE FOLLOWING: WHEN WILL I RECEIVE FULL DETAILS OF MY CREDIT DUE TO ME? NOT CREDIT DUE AFTER 48 HRS DOWNTIME, -ALL CREDIT DUE THE MINUTE WIFI SERVICES WENT DOWN!! I ALSO NEED A COPY VIA EMAIL WHERE I SIGNED FOR THESE KIND OF SERVICES FROM VODACOM WIFI DEPARTEMENT. WHERE DID I SIGN TO SERVICES FROM VODACOM WHERE THERE ARE ALMOST NOW 2-4 TIMES A MONTH DOWNTIME???? ALSO I NEED TO SEE WHERE IS INDICATED ON THIS AGREEMENT THAT WE WILL ONLY BE CREDITED AFTER 48 HRS OF DOWNTIME FROM VODACOM? I NEED COPY OF AGREEMENT FOR THESE KIND OF SERVICES I SIGNED FOR AN HOW CREDIT DUE WORKS!!!!! WITH THAT SAID. PLEASE ALSO INFORM ME VIA EMAIL HOW TO GO ABOUT TO CANCEL OUR VODACOM WIFI SERVICES?? I THINK WE HAVE BEEN PATIENT WAY TOO LONG WITH NOT BEING TAKEN SERIOUSLY BY VODACOM AT ALL. WHAT A DISSAPOINTMENT!!!! DONT CALL ME - DO THE EFFORT TO REPLAY BACK IN WRITING TO A CUSTOMER THAT HAS BEEN LOYAL TO VODACOM FOR MORE THAN 18 YRS!!!!!