Still Disgruntled

Well its been two weeks since my first complaint and a further 8 days since my follow up complaint and still nothing. Since Vodacom is in the telecommunications business I would have thought that they know how to use a telephone for communication but I guess I am wrong. I guess again, that they only know how to script sales talk but haven't a clue on how to treat their customers. I read a positive review on how efficient they were regarding selling a new product to a customer and how over the moon the customer was with the service, just wait until you have a problem, then you'll see how ineffective the customer care is. On the 25th November and then again on the 29th November I received automated responses saying that I will be contacted by a human in due course, STILL WAITING! I would assume that the computer doesn't talk to the humans at Vodacom HQ or maybe its just tired of talking to itself.

Please can we now resolve this issue!!!!!!!!!!!!!!!!!!