Still disappointed loyal Vodacom customer

Item: Vodacom
Rating: 1
Author: Stephanie H

After being **** to about an upgrade I did not want, I have now been charged an extra R200 on my account. The consultant promised me the extra R200 will not be deducted. She also told me that Vodacom would be in contact with me regarding the reversal of the contract I did not want. Still waiting.... Very disappointed :(

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Replies (1)

Vodacom's replyOfficial

03 Aug 2023, 08:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Aug 2023, 08:11

Official