Still desperate

<p>4 days ago I posted on Hellopeter, I shortly after recieved a generic reply from Vodacom saying someone will be in touch. Nothing yet.Feb2016 I did the contract buy-out and went over to CelC. November 2016 Vodacom started to deduct money from my account ( closed account, phoned once a month for 3 months to confirm it was closed) very short version my Vodacom account has been credited and I've been struggling for the last 3 months to get the money paid into my bank account. Numerous hours on the phone and emails confirming the money will be paid into my account within 7 working days and still nothing. I get transferred from department to department with the SAME story: on my side it shows it's still in progress ( What is still in progress?????), I'll send an email to escalate the matter. Nobody is taking responsibility or can give me a NR or e-mail address of higher Authorities. </p>