Still Debiting my account: REF: A1-XC4I-0AG1QI

I contacted Vodacom customer care to advise that they debited my account for a contract I did not open. I asked them if my I.D would not be needed to open an account and they said yes, so I asked them how that is possible since I am sitting with my I.D. I then said it must be someone working for them. Vodacom requested that I send through a copy of my I.D as well as an affidavit, which I was not happy about but did. They then sent me the following email on the 18th November: <br> <br> [Email Removed] <br> Nov 18 (13 days ago)<br> Good day <br> <br> Please note cancellation done on number ***. This number was activated in error by the system. <br> Credits are being processed as well.<br> <br> Regards <br> How can the system generate a contract? And still this morning they again debited my account for the same cancelled contract. I would like my refund of R278 done asap.<br> <br> <br> <br>