PA
PATRICIA A

1 reviews | Active since Jan 2013

16 Apr 2015, 16:37

Still debiting my account 4 months after migration

Last year November i migrated my cell number to MTN taking out a new contract with them. I had been with Vodacom for more than 15 years, however bad reception made it necessary to move. My contract had expired but they continued to debit my account. After many hours on the phone and speaking to a number of people the problem has not been addressed, this is ridiculous i wonder how many others are unknowingly been billed ? What do i do now ? - Pat

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2015, 10:50
Official
Hello Pat Armstrong,

Thank you for your patience.

I received your e-mail and am following up with our Sales division. I could not reach you when I called.

We apologise for the delay in resolving this matter.

Regards
Moddy Kwaaiman