RB
Ruan B

1 reviews | Active since Dec 2014

29 Apr 2017, 14:16

Still debiting my account

<p>My contract expired end of March and I was offered to proceed with another deal however I declined and advised I would like to cancel. The agent I spoke to then confirmed everything is done and I won’t receive another bill. I called back a week later just to confirm the same again as I have heard many people complaining that they are still being debited after canceling. I was once again assured that I will never again receive a bill. Now yet again my account has been debited after I made sure twice this will not be done.</p> <p>Vodacom are you just continuing to debit someone’s account out of blatant disregard or are your systems and employees just *********** to handle a simple request. I want feedback and my money back!</p> <p> </p> <p>Worst service provider in SA, you dont even deserve the 1 star on this rating</p>

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2017, 17:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SA