Still Debiting Money for an Ended Contract

Item: Vodacom
Rating: 1
Author: Warren M

Vodacom is still debiting me for a handset that I no longer even have!! I have escalated this 3 times, with absolutely no change. I just get told that "back office" takes 24 "working hours" to respond (I have received NO response). How pathetic and *********** can you be? The contract ended in MAY, it is now OCTOBER. I want this to be resolved IMMEDIATELY as this is just plain ridiculous now, and I expect the money that has wrongfully been taken, to be paid back to me!

Helpful (0)

Replies (5)

Vodacom's replyOfficial

10 Oct 2017, 11:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Oct 2017, 11:05

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Warren M's updateReviewer Update

11 Oct 2017, 13:01

It has now been more than 12 hours since this, and still no one has contacted me. Does you, "due course" mean whenever the hell you feel like it, and doing some work for a change or what?

Warren M's update11 Oct 2017, 13:01

Reviewer Update

It has now been more than 12 hours since this, and still no one has contacted me. Does you, "due course" mean whenever the hell you feel like it, and doing some work for a change or what?

Warren M's updateReviewer Update

12 Oct 2017, 13:02

Yet another day has gone by, and STILL NO ONE HAS CALLED!!

Warren M's update12 Oct 2017, 13:02

Reviewer Update

Yet another day has gone by, and STILL NO ONE HAS CALLED!!

Vodacom's replyOfficial

18 Oct 2017, 11:04

Hi Warren

As discussed, feedback has been provided.

Regards,

Vodacom's reply18 Oct 2017, 11:04

Official

Hi Warren

As discussed, feedback has been provided.

Regards,

Warren M's updateReviewer Update

14 Nov 2017, 06:44

So guess what I see when I get my new statement for the month...STILL THE HANDSET INSTALLMENT THAT WAS SUPPOSED TO BE REMOVED!!!! HOW IN HELL??????

Warren M's update14 Nov 2017, 06:44

Reviewer Update

So guess what I see when I get my new statement for the month...STILL THE HANDSET INSTALLMENT THAT WAS SUPPOSED TO BE REMOVED!!!! HOW IN HELL??????