JB
Jacques B
1 reviews | Active since Jun 2018
10 May 2019, 10:56
Still Debiting for Cancelled Fibre Despite Hello Peter Reviews
I cancelled my Vodacom Fibre at the end of December, 2018, effective end of February, 2019, but have still received a bill every month since for the amount of R998.99 (with the amount being deducted from my bank account monthly).
I have previously contacted Vodacom's call centre and was informed that the problem had been rectified but I have not received a refund nor have the debit orders stopped.
This is my third hello Peter review with no meaningful response from Vodacom thus far. Every time I post a review they say someone will contact me but nobody has. Should I send an attorney's letter; open a case of theft with the SAPS; what is the next step for me to follow? I'm open to your suggestions, Vodacom.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 May 2019, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2019, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jacques B's updateReviewer Update
10 May 2019, 12:12I literally just said this is what you say every time and it's a lie. Nobody contacts me.
JB
Jacques B's update10 May 2019, 12:12
Reviewer Update
I literally just said this is what you say every time and it's a lie. Nobody contacts me.
Vodacom's replyOfficial
10 May 2019, 16:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply10 May 2019, 16:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
JB
Jacques B's updateReviewer Update
11 May 2019, 10:08No department (relevant and/or otherwise) has contacted me yet. Please advise.
JB
Jacques B's update11 May 2019, 10:08
Reviewer Update
No department (relevant and/or otherwise) has contacted me yet. Please advise.
JB
Jacques B's updateReviewer Update
13 May 2019, 15:35Nobody has contacted me yet.
JB
Jacques B's update13 May 2019, 15:35
Reviewer Update
Nobody has contacted me yet.