JB
Jacques B

1 reviews | Active since Jun 2018

03 May 2019, 13:59

Still Debiting for Cancelled Fibre Despite Hello Peter Review

I cancelled my Vodacom Fibre at the end of December, 2018, effective end of February, 2019, but have still received a bill every month since for the amount of R998.99 (with the amount being deducted from my bank account monthly).

I have previously contacted Vodacom's call centre and was informed that the problem had been rectified but I have not received a refund nor have the debit orders stopped.

This is my second hello Peter review with no meaningful response from Vodacom thus far.

0
Replies (5)
Vodacom
Vodacom's reply03 May 2019, 14:02
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
JB
Jacques B's update03 May 2019, 14:05
Reviewer Update
Why are you lying. It's rude. You said that last time and nobody contacted me.
JB
Jacques B's update10 May 2019, 10:55
Reviewer Update
Nobody has contacted me. You ****.
JB
Jacques B's update11 May 2019, 10:07
Reviewer Update
Nobody has contacted me yet regarding this problem.
JB
Jacques B's update13 May 2019, 15:36
Reviewer Update
Nobody has contacted me yet.