JB
Jacques B
1 reviews | Active since Jun 2018
03 May 2019, 13:59
Still Debiting for Cancelled Fibre Despite Hello Peter Review
I cancelled my Vodacom Fibre at the end of December, 2018, effective end of February, 2019, but have still received a bill every month since for the amount of R998.99 (with the amount being deducted from my bank account monthly).
I have previously contacted Vodacom's call centre and was informed that the problem had been rectified but I have not received a refund nor have the debit orders stopped.
This is my second hello Peter review with no meaningful response from Vodacom thus far.
Helpful (0)
Replies (5)0
Replies (5)Vodacom's replyOfficial
03 May 2019, 14:02 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jacques B's updateReviewer Update
03 May 2019, 14:05Why are you lying. It's rude. You said that last time and nobody contacted me.
JB
Jacques B's update03 May 2019, 14:05
Reviewer Update
Why are you lying. It's rude. You said that last time and nobody contacted me.
JB
Jacques B's updateReviewer Update
10 May 2019, 10:55Nobody has contacted me. You ****.
JB
Jacques B's update10 May 2019, 10:55
Reviewer Update
Nobody has contacted me. You ****.
JB
Jacques B's updateReviewer Update
11 May 2019, 10:07Nobody has contacted me yet regarding this problem.
JB
Jacques B's update11 May 2019, 10:07
Reviewer Update
Nobody has contacted me yet regarding this problem.
JB
Jacques B's updateReviewer Update
13 May 2019, 15:36Nobody has contacted me yet.
JB
Jacques B's update13 May 2019, 15:36
Reviewer Update
Nobody has contacted me yet.
