JB
Jacques B
1 reviews | Active since Jun 2018
30 Apr 2019, 10:11
Still Debiting for Cancelled Fibre
I cancelled my Vodacom Fibre at the end of December, 2018, effective end of February, 2019, but have still received a bill every month since for the amount of R998.99 (with the amount being deducted from my bank account monthly).
I have previously contacted Vodacom's call centre and was informed that the problem had been rectified but I have not received a refund nor have the debit orders stopped.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
30 Apr 2019, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2019, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Apr 2019, 12:00Dear Jacques,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Apr 2019, 12:00
Official
Dear Jacques,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
JB
Jacques B's updateReviewer Update
03 May 2019, 13:57Nobody from Vodacom has contacted me yet.
JB
Jacques B's update03 May 2019, 13:57
Reviewer Update
Nobody from Vodacom has contacted me yet.
JB
Jacques B's updateReviewer Update
11 May 2019, 10:07I have not been contacted yet.
JB
Jacques B's update11 May 2019, 10:07
Reviewer Update
I have not been contacted yet.
JB
Jacques B's updateReviewer Update
13 May 2019, 15:36Nobody has contacted me yet.
JB
Jacques B's update13 May 2019, 15:36
Reviewer Update
Nobody has contacted me yet.