Still Confused and Still No resolution

<p>I STILL AWAIT A CALL THIS MATTER REMAINS OUTSTANDING </p> <p> </p> <p>I am totally confused</p> <p>Good day,</p> <p>My query relates to my number ********** 729 . The account is linked with Gail Dean cell number ********** .</p> <p>I downgraded my service to what i was then told to be a promotional contact for 24 months. The promotion was R79pm ( excluding clip of R8 or R9 ) , so my total monthly cost was in the region of R89pm. This would give me R110 airtime and 1gig of data pm . On calling the call centre i am now told its R129.49pm ? I am not sure what is going on , please look into this and advise me at it seems i was given false information or there is an error on your part, and i would like to know exactly what my monthly cost is . I am very confused !</p> <p> </p> <p>I await your feedback.</p> <p> </p> <p>Alan Dean</p> <p> </p> <p><br />Jun 23, 2017<br />5 days ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p><br />Jun 26, 2017<br />3 days ago<br />Official business reply:<br />Good day Alan,</p> <p><br />Please accept our apologies for any inconvenience caused.</p> <p>You may review your rating on the Hellopeter website.</p> <p>Regards,<br />Lucian</p>