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christopher C

1 reviews | Active since Feb 2013

09 Oct 2018, 07:39

Still charging me for something that was canceled

Canceled my fiber two months ago and they are still taking the monthly fee off my account!!!!

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2018, 08:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2018, 12:18
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team