SP
Simone P
1 reviews | Active since Aug 2014
30 Jul 2015, 09:10
Still charging me after canceled contract
This is really pathetic. I canceled my contract at the Vodacom store N1 city on 5 June 2015. I had to ask Daniel for confirmation and he said he can make me a copy of the cancellation request. I then asked him to confirm when the last payment is and I was told one more payment at the end of the month. <br> <br> I was charged TWICE (29 June and 27 July) and when contacting the Vocadom customer care they are signing a different song saying that I'm supposed to be charged twice after canceling my contract!!! So why do your colleague working at the store provide customer invalid information.<br> <br> I want my money back and I no longer want to be charged by you people!!!!!
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Replies (1)Vodacom's replyOfficial
30 Jul 2015, 11:40Hello Simonecassidy,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply30 Jul 2015, 11:40
Official
Hello Simonecassidy,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
