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timothy.vieyra timothy.vieyra

1 reviews | Active since May 2016

19 May 2016, 08:33

Still charging for data contract after cancelling and cancelled the wrong data contract and now have a bill of R3000!

<p>After my complaint on Mar 23, 2016 Titled Missold Contract, I was phoned and assured that missold contract will be deactivated and money reimbursed. However, I have since been charged 3 amounts for this data contract I didn't want and was assured would be cancelled. And instead they cancelled my normal data package and my data was then charged out of bundle rate to the amout of more than R3000 for April!!! Please rectify and reimburse in 48hours or we will go to the consumer complaints commission with this misconduct. I will also post this message directly to Vodacom and we are still waiting.</p>

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Replies (1)
Vodacom
Vodacom's reply19 May 2016, 08:52
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team