RR
RAKESH R

1 reviews | Active since Mar 2009

12 Feb 2017, 13:33

still cant get new contract its been 2 months

<p>i have been trying to get my 2 prepaid numbers on contract , however Vodacom cant assist as they have a new c3b system that doesnt allow previous contract numbers to be migrated to a contract. i went to alberton city vodashop the one next to Game, they say they cant help as the system is down, Thabani then said " if you pass verification at the call centre, they will do it for you" call centre says that the c3b system is available at head office Vodashop and they can help. HEAD OFFICE is 82km from me. please help</p>

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Replies (2)
Vodacom
Vodacom's reply13 Feb 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2017, 10:38
Official

Kindly note the reported instance has been flagged with our Trade Partner Support Team.

They have acknowledged receipt of our request.

Kindest Regards,
Elroy