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RN
Rudy N

1 reviews | Active since Jul 2015

15 Mar 2019, 15:20

Still can't BUY DATA!!!!

Can someone at Vodacom please look into my account??? Look at the amount of contacts I have made to you regarding my inability to now buy DATA bundles using the My Vodacom App for other contracts within my main contract. Every time I contact support I get some or other excuse and get asked to try again after 24 hours. I always used to be able to do this seamlessly but since Vodacom decided to upgrade the App a few months ago, for reasons unbeknownst to anybody but them, it is just one unending cause of extreme frustration. I am willing to PAY for the DATA, I do not want it for free. I am not even complaining yet about the fact that you decide that DATA I have paid for has to be used within a time frame decided by you!!!! Fix your processes, you are annoying loyal paying customers!!!

0
Replies (4)
Vodacom
Vodacom's reply15 Mar 2019, 15:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Mar 2019, 11:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team

Best regards,

RN
Rudy N's update20 Mar 2019, 10:40
Reviewer Update
So my daughter gets an SMS to say everything is fixed, no idea why she gets the message and no idea if this is the case or not as I do not need DATA at this point, still no contact to me as promised in this forum and the chat option at MyVodacom
RN
Rudy N's update25 Mar 2019, 08:45
Reviewer Update
I logged in on Saturday to buy DATA for my account and low and behold, still unable to. I have been promised on numerous occasions in numerous contact mediums (including chat which I have copies of) That not only would the issue be resolved but that I would be contacted by a representative of Vodacom, neither have come to pass. Unbelievably disappointing from a who seem to spend more on Marketing gimmicks and sponsorship than actual after sales service and support