Still billing for *****ulant line

<p>In February this year I became aware of a *****ulant upgrade on my Vodacom account. After a lengthy investigation Vodacom confirmed that the line was upgraded *****ulantly and a credit note would be passed for the value of the *****ulant line. Vodacom also confirmed that the *****ulant line was removed from my account going forward.I just recieved my latest vodacom account and was surprised to see that Vodacom had not lived up to their promises. I am still recieving bills of R1,800 for the *****ulant line. How?? </p> <p> </p> <p>Vodacom are you allowing a ******** to still be using a line your investigators have already deemed *****ulant? Or are you billing me *****ulantly for a line you have closed? How have you not removed the *****ulant line from my account? Why is your customer service so poor that you cannot deliver on your promises? Why are you not doing more to ensure these issues are corrected quickly. VERY VERY POOR SERVICE. PS the device that used the line which was upgraded *****ulantly ... I moved it to a competitor.</p>