Still billing after I cancelled the account but not sending statements

<p>I cancelled one of the 2 products on my account on Thursday 28th April just after 2pm in the Bayside Vodacom store. I signed the request and they checked on the system and said it was eligible for cancellation and they would process it for me. I presumed all was fine and continued paying the small amount for the other product each month (even though that phone isn't working I still pay for it because I can't upgrade it yet). I didn't get a statement for 2 months but thought maybe the postal service was playing up a bit. Then I got a bill showing they had continued to bill me each month for the cancelled item. I then got a call on Friday saying that they didn't cancel the first item as there was some outstanding bill on the account at the time and that the store had misrepresented vodacom - it's a vodacom store so it's a vodacom problem, not mine! I asked the consultant to please send me a copy of the statements for this year to my email address which he said he would do but 4 days later I haven't received anything?!?! It's disgraceful that vodacom says they cancel something but then continue to bill you for it and then have the cheek to chase you for money that you don't owe them! Vodacom - please get this item off of my account as from the date it was cancelled so that my account reflects the correct amount. My next stop on this is your ombudsman.</p>