NF
Nombulelo F

1 reviews | Active since May 2016

26 May 2016, 12:19

Still Billed on Contract That has Expired

<p>Vodacom has done it again! They de*****ed me last year November by billing me for Insurance that they installed without my permission and even after quitting that, they refused to pay me back. I ended up taking this matter up with Ombudsman.</p> <p> </p> <p>This time around, they are billing me on the contract that expired on the 24th of February 2016. </p> <p>I had initially informed them that I am not renewing my contract with them and received confirmation email and call on the 10th of December 2014 from Lance Gurling, ***~UU0Y. </p> <p>Account number: ***5-7 </p> <p> </p> <p>According to my records, that contract expired on the 24th of February 2016. I am being de*****ed here, again. </p>

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Replies (1)
Vodacom
Vodacom's reply27 May 2016, 05:53
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team