SH
Sam H

1 reviews | Active since Jul 2013

17 Mar 2016, 15:13

still billed for inactive contract

Good afternoon,<br> <br> I am extremely angry, I have made an effort from my side to ensure everything is done correctly and when it seemed incorrect, logged a request/complaint on the website, called the call centre but had zero resolution from Vodacom.<br> <br> I cancelled my contract with Vodacom in Writing in November 2015, made payment in December 2015 yet received invoices monthly for the cancelled contract. I was debited over R700 until i blocked the debit order last month. i called the call centre (ref provided ***) where you agent assured me that the invoices were sent in error and that i would not be required to pay any further fees to Vodacom. <br> <br> TODAY, i receive ANOTHER invoice with an amount for this month as well as last month.<br> <br> STOP *****ING MY MONEY!<br> <br> i am not your client any longer and as per your agent, should not be getting invoiced or debited.<br> <br> Please fix this!<br> <br> Thank you

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2016, 15:38
Official
Hello samjhuys831004,

Thank you making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team