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Tarran-Lee Thebus
1 reviews | Active since Jan 2016
05 May 2021, 22:19
Still billed for a contract that is supposed to be cancelled.
To whom it may concern
I have been contacting vodacom numerous times, since January 2021 to be exact to cancel my contract with them I have received an email confirmation stating that my contract will be cancelled end of February 2021 up until now they have not cancelled my contract and are still billing me. I have cancelled the debit order as I do not wish to have a contract with them anymore. I haven't been using the data that they have loaded but yet I am paying for something that I am no longer using. I was told that I will be refunded, but yet nothing has been done.
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Replies (2)
Vodacom's replyOfficial
06 May 2021, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tarran-Lee Thebus's updateReviewer Update
08 May 2021, 19:04Vodacom, I received a call from your consultants stating that my contract will be cancelled, I also received email correspondence that it will take effect on the 5 May 2021 why am I still receiving statements due for the end of this month??? I have cancelled this debit order so you will not receive anymore payments from me!!!
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Tarran-Lee Thebus's update08 May 2021, 19:04
Reviewer Update
Vodacom, I received a call from your consultants stating that my contract will be cancelled, I also received email correspondence that it will take effect on the 5 May 2021 why am I still receiving statements due for the end of this month??? I have cancelled this debit order so you will not receive anymore payments from me!!!