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Claireise N
1 reviews | Active since Jan 2021
26 Jan 2021, 10:55
Still being debited for canceled contracts
I have given 30 days notice to cancel 2 mobile contracts which was coming to an end. 2 months later I am still being debited. the agents are not fully clued up??? I want to be fully refunded!
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Replies (3)
Vodacom's replyOfficial
26 Jan 2021, 11:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jan 2021, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Claireise N's updateReviewer Update
26 Jan 2021, 17:17The day has come and gone and still no contact made!!!
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Claireise N's update26 Jan 2021, 17:17
Reviewer Update
The day has come and gone and still no contact made!!!
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Claireise N's updateReviewer Update
09 Feb 2021, 10:33your team has not contacted me! nor have they refunded me...
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Claireise N's update09 Feb 2021, 10:33
Reviewer Update
your team has not contacted me! nor have they refunded me...