1 reviews | Active since Mar 2014
Still being charged handset fee at month 25
I upgraded to the samsung S6 on 27.08.2015 in which i have been charged a handset fee ever since. Upon my next upgrade on 06.06.2017 they continued to charge me the handset fee of R307 for my old S6 stating that I was still liable for such for 24 months. I received my statement today which again shows a handset charge for my old phone for R307. Upon query with #111 they advised that my contract expired 1 September 2017 and therefore i had to pay the extra month of R307. Why am I paying for 25 months for a handset installment on a 24 month contract which had to expire on 27.08.2015. They said they needed to clarify the upgrade date in 2015 and as usual no response as yet. Does Vodacom usually ****** it clients in such manner?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Melanie,
I tried calling you earlier but failed to reach you.
I've sent you an email with feedback.
Regards,
UW
Dear Melanie,
I tried calling you earlier but failed to reach you.
I've sent you an email with feedback.
Regards,
UW
