MB
Melanie B

1 reviews | Active since Mar 2014

12 Sept 2017, 15:30

Still being charged handset fee at month 25

I upgraded to the samsung S6 on 27.08.2015 in which i have been charged a handset fee ever since. Upon my next upgrade on 06.06.2017 they continued to charge me the handset fee of R307 for my old S6 stating that I was still liable for such for 24 months. I received my statement today which again shows a handset charge for my old phone for R307. Upon query with #111 they advised that my contract expired 1 September 2017 and therefore i had to pay the extra month of R307. Why am I paying for 25 months for a handset installment on a 24 month contract which had to expire on 27.08.2015. They said they needed to clarify the upgrade date in 2015 and as usual no response as yet. Does Vodacom usually ****** it clients in such manner?

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2017, 15:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2017, 14:39
Official

Dear Melanie,

I tried calling you earlier but failed to reach you.

I've sent you an email with feedback.

Regards,

UW