Still being charged for numbers not in use for the past year

I have been a customer since 2006. I am very frustrated with the service that I receive from Vodacom for the past 3 years.

The first time I received an LTE router that was supposed to be a Fibre line, and it took me a year to sort this out.

I have been trying for the past two years now to sort out another issue on my account. I have been very patient but it seems like to be calm about it is not working. I went to your Head Office three times without any success as well. And calling online I am transferred to various departments without success or call being dropped. One of your external companies upgraded my account in 2023 without my concent and only last year I were able to return the device that I've been upgraded to, but my account was not changed to my previous premium, still paying more! And to upgrade now is in 2026, I have never signed a three year agreement with an account.

The manager finally listened to the conversation from January 2023 and I could send the device back. But billing still not changed. I also cancelled two numbers on 28 March 2024 and I am still billed for this???!!! I have sent through communication, I have been to head office and I have called. But I am in no luck at all.

I get several calls to upgrade on the numbers that I canceled and when I ask about this no one can answer me.

My account should me credited for the upgrade that I did not consent to and for the two additional numbers that I canceled over a year ago! This is absolutely ridiculous!

Can someone please reach out to me regarding the problem? I am sure you will not accept this if you were in this situation.