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Muhammad I

1 reviews | Active since May 2014

29 Jun 2019, 02:23

Still being charged for contract cancelled 3 months ago

We have called the cancelation department 3 times already and last month after complaining here we were told the line has been cancelled and we will get a refund yet we have been charged again. This is pathetic. Stop robbing us for something we cancelled 3 months ago. This is ridiculous from vodacom

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Replies (4)
Vodacom
Vodacom's reply29 Jun 2019, 21:34
Official
Dear Customer, 

Thank you for making us aware of your query. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

Vodacom will not contact you via WhatsApp to request your personal details 

Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Jul 2019, 10:01
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, i will do a follow up with regards to your query and will provide feedback.  Regards  Consumer Website Team 
Vodacom
Vodacom's reply01 Jul 2019, 10:27
Official
Dear Customer,

Thanks for the chat. Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team 

  
Vodacom
Vodacom's reply02 Jul 2019, 13:33
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, you have been contacted by our Business Support Team and requested for the credit to be paid as a refund. 

Regards

Vodacom Consumer Website Team