Still being charged for an SMS bundle despite being on a SMART package which includes free SMS!

<p>I've been a long time customer of Vodacom. </p> <p>However, this may change middle of next year when it comes to upgrading as I am finally starting to lose patience. </p> <p>I upgraded my phone package to the Vodacom SMART packages in 2013, when I switched from Blackberry to Sony Xperia. The Smart package I am on includes free SMS'. During the upgrade, which was at Nashua Mobile Carnival Mall at the time, I requested to have the SMS bundle removed. A few months later I requested it again at Nashua Mobile The Glen when I saw it was not removed. When I upgraded again last year at Alberton City Vodacom, August 2015, I requested that this SMS bundle be removed again. Still it is showing on my account and I am being charged for something I am barely using and basically being double billed for!</p> <p> </p> <p>For the last time now, please remove this SMS bundle from my account! I have seen your billboards showing that Vodacom has 34 million users in the country. If I am but just a number to you guys and my problem cannot be resolved, I will happily go elsewhere, you guys won't even miss my account anyway. </p> <p> </p> <p>One final question. Will I be re compensated for the amount you have taken from me in some way?</p> <p> </p> <p>Looking forward to a reply and any assistance in this matter will be greatly appreciated</p>