1 reviews | Active since Apr 2010
Still Being charged even though numbers been ported in Jan/Feb already
<p>My dad (a 70 year old man) ported my moms number over to another service provider in February this year, the initial contract ended in January which was then cancelled. </p> <p> </p> <p>As of today my dad is still getting billed R250 every month over and obove the one number he has left on the contract.</p> <p> </p> <p>We called vodacom earlier in this week, spoke to the cancellation department which said that the credit deparment will be in contact with us. She also confirmed that we dont have to worry about the R250's as it will not affect the number being switched off.</p> <p>"Still awaiting them to call back"</p> <p> </p> <p>Yesterday received a SMS requesting a PTP payment. </p> <p>If the number gets switched off. Expect another follow-up. Refernece numbers are available.</p> <p> </p> <p>Regards,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for this automated response, other than this response each and every day i have been sent an SMS requesting payment (PTP).
I even had the collections department call my mother requesting payment and she has been off Vodacom since February.
Not once have had someone addressing crux/root cause of the matter.
Summary of issue:
- number ported to the Yello team!
- contract ended in Jan/Feb and cancelled
- being billed ever since then!
- am requested to pay R250 whereby i am due a refund of R250 x 4 months
- was also advised that the credit deparment will be in contact.
There is one more number on this network which we have; if this does not get resolved i will terminate the contract (iresptive what i need to pay) and move this number over as well.
I will be contactable tommorow at 10AM.
thank you
Thank you for this automated response, other than this response each and every day i have been sent an SMS requesting payment (PTP).
I even had the collections department call my mother requesting payment and she has been off Vodacom since February.
Not once have had someone addressing crux/root cause of the matter.
Summary of issue:
- number ported to the Yello team!
- contract ended in Jan/Feb and cancelled
- being billed ever since then!
- am requested to pay R250 whereby i am due a refund of R250 x 4 months
- was also advised that the credit deparment will be in contact.
There is one more number on this network which we have; if this does not get resolved i will terminate the contract (iresptive what i need to pay) and move this number over as well.
I will be contactable tommorow at 10AM.
thank you
Hi,
This is really becoming a freakin joke now, just received my statement and once again another damn R250 charged.
I spoke to a lady a few weeks ago from the cancellations deparment and told me this contract is cancelled. We dont own the freaken number: ********** 420, never used it once.
Please stop charging me... call reference number: 1- ********** ********** 9
Do you guys require a blood sample as well!!!
This must be sorted ASAP or i am going to the Ombudsman...
thank you!!!
Hi,
This is really becoming a freakin joke now, just received my statement and once again another damn R250 charged.
I spoke to a lady a few weeks ago from the cancellations deparment and told me this contract is cancelled. We dont own the freaken number: ********** 420, never used it once.
Please stop charging me... call reference number: 1- ********** ********** 9
Do you guys require a blood sample as well!!!
This must be sorted ASAP or i am going to the Ombudsman...
thank you!!!